tag:status.bitrise.io,2005:/historyBitrise CI Status - Incident History2024-03-29T07:52:00ZBitrise CItag:status.bitrise.io,2005:Incident/201684442024-03-25T09:10:56Z2024-03-25T09:10:56ZScheduled maintenance on Bitrise<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Scheduled</strong> - On Monday 25 March, between 10:00-10:10 CET, Bitrise is performing maintenance on website related databases. This may cause intermittent downtime on our website, and with logins/registrations. Users will not be able to start new builds during this time, but there will only be delayed progress reporting on already running builds - they will still run.</p>tag:status.bitrise.io,2005:Incident/203207412024-03-22T09:53:19Z2024-03-22T09:53:19ZBuild queues on M1 machines<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some build queues on on M1 machines, we are working on a solution.</p>tag:status.bitrise.io,2005:Incident/202336822024-03-13T13:33:26Z2024-03-13T13:33:27ZStep version unable to be update in the workflow editor<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an error with updating step versions in the workflow editor</p>tag:status.bitrise.io,2005:Incident/201569142024-03-04T14:55:43Z2024-03-04T14:55:43ZBuilds not triggering via Webhook<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Monitoring</strong> - Our team identified the issue and has released a fix.</p>tag:status.bitrise.io,2005:Incident/200976672024-03-01T15:07:18Z2024-03-01T15:07:19ZASDF Install Ruby faliures<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Resolved</strong> - This issue currently only affects ruby 3.1, and 3.1.4 is preinstalled, so we advise users to default to these. We are working on a fix for the Ruby installation, which will be deployed in an upcoming stack update.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Identified</strong> - This issue currently only affects ruby 3.1, and 3.1.4 is preinstalled, so we advise users to default to these. We are working on a fix for the Ruby installation, which will deploy in an upcoming stack update.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Update</strong> - Our team has ensured that nothing has changed in our stacks and other internal components. We believe the issue to be an upstream issue in Ruby and ruby-build, but we are still investigating.<br /><br />Here are two potential workarounds as of right now:<br />- Potential workaround 1: use one of the preinstalled Ruby versions: https://stacks.bitrise.io/tools/ruby/<br />- Potential workaround 2: Installing Ruby 3.3.0 works</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Investigating</strong> - We have examined the asdf install ruby command resulting in an error, we are looking into possible causes.</p>tag:status.bitrise.io,2005:Incident/200985282024-02-28T16:59:07Z2024-02-28T16:59:07ZElevated queue times<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Identified</strong> - We are actively mitigating the issue</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing Increased queue times on our 15.0 -> 15.2 M1 stacks.</p>tag:status.bitrise.io,2005:Incident/200225342024-02-19T18:08:07Z2024-02-19T18:08:08ZIncreased queue times on our stacks<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bitrise.io,2005:Incident/199751522024-02-19T10:36:29Z2024-02-19T10:36:29ZApp Store Connect currently experiencing failing issues<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:55</var> UTC</small><br><strong>Monitoring</strong> - We are currently monitoring at this time</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Investigating</strong> - Bitrise users may currently be experiencing problems creating new releases on App Store. We are monitoring the problem. To note this is an issue on Apple's side and not Bitrise. More updates to follow.</p>tag:status.bitrise.io,2005:Incident/199494632024-02-09T17:12:57Z2024-02-09T17:12:57ZIncreased queue time on our Linux stack<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bitrise.io,2005:Incident/199130862024-02-05T17:04:29Z2024-02-05T17:04:29ZIncreased Build Queues<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue for Mac queues. Linux has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated build queuing. This is actively being investigated.</p>tag:status.bitrise.io,2005:Incident/197958242024-01-22T17:21:02Z2024-01-22T17:21:03ZElevated Linux Queues<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Identified</strong> - We are experiencing degraded underlying service provider API latencies which causes elevated Linux standard queues. We are actively working on the mitigation.</p>tag:status.bitrise.io,2005:Incident/194141512023-12-12T14:18:34Z2023-12-12T14:18:35ZBranch-based caching produces HTTP 415 error<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.bitrise.io,2005:Incident/193203682023-12-04T20:55:06Z2023-12-04T20:55:08ZKey Value Dependency Cache Error Rates<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Resolved</strong> - Release pulled back, service is stable.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Identified</strong> - Due to a faulty release, Key Value Dependency Cache service is experiencing a high error rate.</p>tag:status.bitrise.io,2005:Incident/192508352023-11-30T17:52:57Z2023-11-30T17:52:58ZExperiencing increased queue times on Linux<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bitrise.io,2005:Incident/192423632023-11-29T15:55:23Z2023-11-29T15:55:24ZScheduled builds are not triggering<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Monitoring</strong> - We are aware that scheduled builds are not triggering and have already released a fix. We are monitoring the scheduled builds now being triggered.</p>tag:status.bitrise.io,2005:Incident/192349272023-11-28T15:40:16Z2023-11-28T15:40:17ZBuilds not starting and Application 500 errors<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Investigating</strong> - We are currently aware that a minority of our customers are experiencing errors when trying to start a build or access their apps on the platform. We are currently investigating and more updates will be posted soon.</p>tag:status.bitrise.io,2005:Incident/190836732023-11-13T13:53:18Z2023-11-13T13:53:19ZError when accessing sign up page<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.bitrise.io,2005:Incident/189814492023-11-09T18:38:28Z2023-11-09T18:38:31ZBuild queue and wait time due to slow cache fetching<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Resolved</strong> - Underlying service provider issues have been resolved. Our recommendations remain to keep the dependency cache archives under 5GB for the best performance. Thank you for your patience!</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Update</strong> - During the investigation we found that cache sizes exceeding ~5GB are primarily affected. If your cache upload/download takes disproportionally long, as a quick workaround please try to lower your cache size bellow 5GB. We are working in the meantime with our underlying service provider partners on the permanent fix.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Update</strong> - Our investigation into the root cause is still ongoing and we have applied mitigations to reduce the impact on our affected customers. More updates to follow.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of longer build times impacting our customers. More updates to follow.</p>tag:status.bitrise.io,2005:Incident/190090512023-11-03T13:54:54Z2023-11-03T13:54:55ZScheduled builds not triggering<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the issue and will be working on a fix</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of scheduled builds not running on the platform.</p>tag:status.bitrise.io,2005:Incident/188412522023-10-18T15:49:14Z2023-10-18T15:49:14ZBuilds not starting<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Monitoring</strong> - Today we acknowledged and fixed an issue with builds on the platform not starting. We are currently monitoring but the issue has been resolved.</p>tag:status.bitrise.io,2005:Incident/188141512023-10-16T13:43:35Z2023-10-16T13:43:35ZError 500 on Dashboard and Settings pages<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bitrise.io,2005:Incident/182471982023-09-22T13:55:07Z2023-09-22T13:55:07ZGithub Connection Errors<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Update</strong> - Together with our third-party providers, we have now identified an underlying network issue causing intermittent, but common binary download errors in some customers builds with the following error message: connection reset by peer. Our team is currently resolving this issue and we’ll share an update once it’s done. <br /><br />Thank you for your patience.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Identified</strong> - Due to a third-party issue with Github, some customers might experience intermittent, but common binary download errors on their builds with the following error message connection reset by peer error. <br />We are working on resolving this with Github as soon as possible.</p>tag:status.bitrise.io,2005:Incident/184711252023-09-11T16:43:57Z2023-09-11T16:43:57ZDegraded performance on the Website<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating performance issues with the Website</p>tag:status.bitrise.io,2005:Incident/184070152023-09-06T19:38:25Z2023-09-06T19:38:25ZMonitoring Network Issues<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Investigating</strong> - We have noticed recent network issues, which we are investigating.</p>tag:status.bitrise.io,2005:Incident/183360882023-08-31T15:12:25Z2023-08-31T15:12:25ZIssues with starting builds<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - Some users might see a "Failed to start Build - Please note that we haven't started a build as you don't have enough credits." We are currently looking into this. Thank you for your patience.</p>